How we charge, protect and support

We sell digital subscriptions and one-time digital products. Card payments are processed by Stripe, a PCI DSS Level 1 certified payment processor.

We never see or store full card numbers. Card details are entered directly into the secure, HTTPS-encrypted checkout of our payment partners, who are certified to the Payment Card Industry Data Security Standard (PCI DSS).

Before any purchase, customers see the product, the price in USD, the billing period and whether it renews. Every purchase is confirmed by email with a receipt.

Recurring plans clearly state their billing interval (for example, every 3 or 6 months) and renew automatically until cancelled.

Customers can cancel at any time from their account settings or by emailing support. Cancellation stops future renewals; access continues until the end of the paid period.

Our Refund & Cancellation Policy explains when refunds are available, including duplicate charges, technical failures that prevent delivery, and renewals reported shortly after they occur. Refund requests are answered within two business days.

We collect only the data a product needs to work, use it to provide and improve the service, and never sell personal data. Data is encrypted in transit, access is limited to staff who need it, and customers can request access, correction or deletion at contact@ashforddigitalgroup.com.

Full details are in our Privacy Policy.

Some of our products search publicly available information. We operate them with clear limits:

• Users must be 18 or older and agree to our Acceptable Use Policy.
• Results are informational indicators drawn from publicly available sources, not proof of any fact about a person.
• Our products are not consumer reporting agencies and must not be used for decisions about credit, employment, insurance, housing or any other purpose covered by the U.S. Fair Credit Reporting Act.
• Harassment, stalking, threats and any unlawful use are prohibited. We suspend accounts that misuse our services and respond to valid requests from people who want their information reviewed.

Customers can reach us by email at contact@ashforddigitalgroup.com or by phone at +1 (804) 280-4332. We aim to answer every message within two business days.

If a customer is unhappy with how a request was handled, they can reply with "Escalation" in the subject line, and a member of our leadership team will review it.