1. Scope
This policy explains how Ashford Digital Group LLC ("we", "us") handles personal information when you visit this website or use our products, including CheatSpyder, GumSearch, LeadSniper, Noise Reporter and Bloomlet. A product may publish an additional privacy notice with details specific to it.
2. Information we collect
- Information you give us: name, email address, account details, messages to support, and search inputs you submit.
- Purchase information: plan, amount, date and transaction identifiers. Card details are collected directly by our payment partners; we do not receive full card numbers.
- Usage information: device and browser type, pages viewed, approximate location derived from IP address, and diagnostic logs.
- Publicly available information: some products retrieve information that is publicly available online in order to provide search results.
3. How we use information
- To provide, maintain and secure the Services.
- To process payments, send receipts and handle refunds and cancellations.
- To respond to support requests and communicate about your account.
- To understand usage and improve our products.
- To prevent fraud and misuse and to comply with legal obligations.
Where the law requires a legal basis, we rely on performance of a contract, our legitimate interests, compliance with legal obligations, and your consent where requested.
4. How we share information
We do not sell personal information. We share it only with: payment processors (Stripe, Inc.); hosting, email, analytics and support providers acting on our instructions; professional advisers; and authorities when required by law or to protect rights and safety. If we are involved in a merger or acquisition, information may transfer as part of that transaction under this policy.
5. Cookies
This website uses only essential storage needed for it to work, such as remembering that you closed the cookie notice. We do not use advertising or cross-site tracking cookies on this website. Individual products may use additional cookies, which they describe in their own notices. You can control cookies through your browser settings.
6. Retention
We keep personal information only as long as needed for the purposes above, including to meet legal, tax and accounting requirements, then delete or anonymise it.
7. Security
We use encryption in transit, access controls limited to staff who need access, monitoring and regular backups. No system is perfectly secure, but we work to protect your information and will notify you of a breach where the law requires.
8. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to or restrict certain processing, and to withdraw consent. Residents of California, Kentucky and other U.S. states with privacy laws may request to know, access, correct, delete or obtain a copy of their information, and to opt out of the sale of personal data, targeted advertising and certain profiling. We do not sell personal information, and we do not use it for targeted advertising.
To make a request, email contact@ashforddigitalgroup.com with "Privacy request" in the subject, or call +1 (804) 280-4332. We may need to verify your identity before acting. We respond within 45 days, and may extend this once by a further 45 days where the law allows, telling you why. If we decline your request, you can appeal by replying with "Appeal" in the subject; we will answer the appeal within 60 days and explain how to contact your state attorney general if you disagree. We will not discriminate against you for exercising these rights.
9. International transfers
We are based in the United States and our providers may process information in other countries. Where required, we use appropriate safeguards such as standard contractual clauses.
10. Children
Our Services are intended for adults 18 and older. We do not knowingly collect personal information from children. Products such as Bloomlet store information that parents choose to log about their own children, under the parent's control.
11. Changes
We may update this policy and will post the new version here with an updated effective date. Material changes will be notified by email or on this site.
12. Contact
Ashford Digital Group LLC
212 N. 2nd St. Ste 100
Richmond, KY 40475
United States
Privacy requests: contact@ashforddigitalgroup.com
Phone: +1 (804) 280-4332