1. Overview
We want every customer to be treated fairly. This policy applies to purchases of our products unless a product publishes its own refund policy, in which case that product's policy applies.
2. Cancelling a subscription
You can cancel a subscription at any time from your account settings or by emailing support. Cancellation takes effect at the end of the current billing period; you keep access until then and will not be charged again.
3. When refunds are available
- Duplicate or accidental charges: refunded in full.
- Technical failure: if a purchased report or feature could not be delivered because of a fault on our side and we cannot fix it promptly, we refund the affected purchase.
- Renewals: if you contact us within 7 days of an automatic renewal and have not used the Service since that renewal, we will refund the renewal charge.
- Where the law requires it: we honour statutory rights, including any consumer withdrawal rights that apply in your country.
4. When refunds are not available
Because our products deliver digital content immediately, completed one-time reports and periods of a subscription that have already been used are generally not refundable, except as described above or required by law.
5. Development services (Build with us)
- Before work starts: the deposit is refunded in full if you cancel.
- After work starts: completed milestones and work already done are not refundable. If you cancel mid-project, we refund any part of the deposit not yet used for delivered work and hand over everything completed so far.
- Monthly plans: cancel with 30 days' notice; the current month is not refunded.
- A signed proposal or statement of work can set different terms, and those terms apply to that project.
6. How to request a refund
Email contact@ashforddigitalgroup.com or call +1 (804) 280-4332 with the email used for the purchase, the order or receipt number, and the reason for the request. We respond within two business days. Approved refunds are returned to the original payment method; your bank may take 5 to 10 business days to show the credit.
7. Delivery of digital products
Our products are digital and nothing is shipped. Access is delivered online immediately after payment, and a receipt is emailed to you. If you have paid but cannot access your purchase within one hour, contact support and we will either fix the problem or refund you in full.
8. Billing disputes
If you see a charge you don't recognise, please contact us first. We can usually resolve billing questions faster than a bank dispute.
9. Contact
Ashford Digital Group LLC
212 N. 2nd St. Ste 100
Richmond, KY 40475
United States
Billing and refunds: contact@ashforddigitalgroup.com
Phone: +1 (804) 280-4332